According to the Money Laundering Act, we must regularly update the information we have about our customers, whether they’re private individuals or companies. We send emails, text messages or letters to all our customers. Our request is that you update this information as soon as possible, otherwise we may have to limit the possibilities you have of using our services. Read more

Write to us

 

Please get in touch with us by logging in to My Eurocard or using our mobile app to send personal and secure messages. This way we can guarantee sensitive information like card numbers and codes are not sent via email.

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Call us

  • Block card: +358 800 155 777

    Block card: +358 800 155 777

    (24 h blocking service)

  • Customer service

    If you have any questions regarding your card you are always welcome to call us at

    Phone: 09 6939 9301 (weekdays: 9 AM to 5 PM)

     

    To send us secure messages, please log in to My Eurocard in order to be sure that you never send any sensitive or personal information like card numbers or codes through email.

     

    Log in

  • Corporate support

    For decision makers and administrators.If you have questions regarding existing corporate agreements, please send us an e-mail.

    Do you have questions regarding your card? Please contact customer service.

  • Credit monitoring

    Do you have a corporate card? Contact us:

    Phone: 09 6939 9302 (weekdays: 9 AM to 4 PM)

  • Collection

    Phone: 09 6939 9450 (weekdays: 9 AM to 5 PM)

  • Insurance - AIG Europe Limited

    Branch in Finland

    Phone:+358 20 355 333

    Kasarmikatu 44
    00130 Helsinki

  • Insurance - Chubb European Group Limited

    Branch in Finland

    Customer service: +358 9 6861 5155

    Claims service: +358 9 6861 5151

  • Insurance - Affinion International

    Phone: +358 (0)20 1443252

    Eteläesplanadi 24A
    00130 HELSINKI

     

Cardholder dispute

Did the goods you ordered never arrive? Have you been charged more than once for the same purchase?

Read more about disputing a purchase

Has something gone wrong?

We naturally do everything we can to make sure that you are satisfied with us. Which is why we want to know if something has gone wrong so that we may help you and prevent it from happening again.

Contact us with your complaint